Insurance Works is headed up by award-winning insurance specialist and Financial Adviser Yvonne Procter, who has over 20 years’ experience in the insurance industry.
Thanks to Yvonne’s integrity, expertise and strong relationships, she’s built a loyal client base. Her skills and achievements are widely recognised in the insurance industry, and she’s received various industry awards including Newpark Elite Achiever award 2019, Newpark Loyalty Award 2014, Insurance Personality of the Year – 2008, an industry commendation for Best ACC Knowledge and Training – 2008, and invited to attend numerable top adviser forums.
What People Say About Us
"Yvonne has been our family's insurance broker for over 10 years. During that time, she impressed me with her exceptional communication skills and patience in explaining our cover in a way that is easy to understand and allows us to make sound insurance decisions. With her vast knowledge and experience, Yvonne was able to increase our insurance cover while reducing our spend. But more importantly, Yvonne was there for us at claim time. When I had a health scare, Yvonne helped me quickly and effectively process teh required documentation so that I could have surgery within a week of my diagnosis. This allowed me to focus on my health and my family instead of worrying about paperwork. Recently, Yvonne made us awareof the premium waiver available during the covid 19 lockdown, which was a huge help as we were greatly impacted financially during that time period. This is just another example of how Yvonne always put our needs first. I highly recommend Yvonne to anyone looking for a caring, knowledgable insurance broker who will go the extra mile for her clients.
"Further to a personal enquiry I would like to say that Yvonne has changed my general opinion of Insurance Advisers – with Yvonne it’s not all about sell, sell, sell, it’s about building a long standing relationship, she listens and then provides informative, sound and professional advice surrounding all aspects of your life and career. "
"Yvonne organised health insurance for me and got me an excellent deal! She also managed to reduce my A.C.C.bill. Great service!"
"Thank you for all your pateience and time over the years. Your honest and genuine advice based on your incredible knowledge of the industry has help us make informed decisions. Not to mention the regular Birthday wishes with the scratch, you do your job well Yvonne. Take care and go well."
At Insurance Works it’s a privilege to care for you and your family, and the business you’ve worked so hard to create. That’s why our work always focuses on the following values:
Trust & Confidence
We always put our clients first and integrity is at the heart of everything we do. Our role is to serve you and listen carefully to what you want and need.
Keeping our Promises
We will move heaven and earth to do what we say we’ll do – from, being on time for appointments, through to following up and making sure you understand the cover you have.
Make Insurance Accessible
You always receive your insurance reports in plain english so you can understand every aspect of our recommendations. We know that you don’t want jargon, so we present insurance in a way that allows you to see, at a glance, what you have and what’s missing — making your decisions so much easier.
We are Specialists
We are experts in our field and are 100% committed to you and your family, as well as your business and its people. We stay current by constantly updating and improving our product knowledge – we complete a large number of hours industry training annually in areas such as product knowledge, claims, policy wordings, case studies, business and legal knowledge.
We are Insurance Advisers
Product selection is a key part of what we do. That’s why we’ve developed comparable agreements with 9 service providers, so we can recommend a highly credible company that will deliver the best product for your circumstances and at a fair price. We are impartial, so you really do get a choice.
Meet our experts
Insurance Works is steered by the empathy, integrity, and expertise of Yvonne Procter and Rod Kelk. With 20 years of experience, Yvonne, an award-winning insurance specialist, stands by her clients, guiding them with clear and unbiased advice tailored to their circumstances. Rod, a crucial member of Insurance Works for 14 years, brings a wealth of knowledge from his previous role as a mortgage adviser. His passion for providing clients with the right insurance policies offers peace of mind in times of uncertainty. Together, Yvonne and Rod exemplify the ethos of Insurance Works, where client well-being and effective insurance strategies intersect.
Yvonne Procter is the guiding force behind Insurance Works, leveraging her 20 years of experience and awards such as the Newpark Elite Achiever Award 2019 to provide personalized and effective insurance solutions. Renowned for her integrity, Yvonne’s approach cuts through the complexity of insurance, delivering straightforward advice tailored to each client’s unique circumstances.
Rod Kelk brings a wealth of knowledge and a genuine interest in his clients’ well-being to Insurance Works. With a background in mortgage advising and 14 years in insurance, Rod expertly assists clients in securing the right insurance policies. His dedication to providing peace of mind to clients is a testament to his commitment to service.